Whether you’re checking where your package is, need to correct a detail, or received something unexpected, here’s exactly what happens next.
Tracking Your Order
You’ll receive a shipping confirmation email with a carrier tracking link once your order leaves our warehouse. That link shows real-time transit status — no login required.
Fixing a Shipping Address
You can update your shipping address only if the order hasn’t shipped yet.
Contact us right away with the corrected details.
We’ll update the label — but only before packing or dispatch.
Once packed or dispatched, address changes are not possible.
Reporting a Wrong or Faulty Item
If your order arrived incorrect or defective, act within 30 days of receipt.
Email cs@glowcozynook.com with:
• Your order number
• Product name or code
• Clear photos showing the issue
• A brief description of what’s wrong
GLOWCOZYNOOK will respond promptly and guide next steps.
Returning an Item
Returns are accepted only for items that meet all three conditions:
• Unworn and in original condition
• All tags still attached
• No visible signs of use
Clearance items are excluded from returns.
Direct exchanges are not available.
Applying a Discount Code
Discount codes must be entered at checkout.
If you missed applying one, contact us immediately with your order number and the code.
We’ll make reasonable efforts to apply it — but only if the request reaches us before fulfillment begins.
Getting Notified About Restocks
When an item is out of stock, restocking typically occurs within a few weeks.
Subscribe using your email to receive automatic alerts when it’s back — no action needed after signup.
Changing an Order After Submission
Orders cannot be modified once placed.
Our processing is fast by design — so verification before checkout is the customer’s responsibility.
No edits to size, color, quantity, or product selection are possible after submission.
While we act quickly on requests we can fulfill, some steps — like changing addresses after dispatch or applying discounts after checkout — fall outside what our fulfillment system allows. We’ll always tell you why.
