RETURN POLICY
If your order hasn’t shipped yet
You can cancel your order at any time before it ships or enters production. Just reach out to us — we’ll review your request and confirm approval promptly. If approved, we issue a full refund directly to your original payment method. Once your order ships, cancellation is no longer possible.
If you’ve received your item
You may request a return within 14 days of receiving your order. To qualify: the item must be unused, in its original condition, and returned with all original packaging. You’ll also need proof of purchase — either your order confirmation email or receipt. Before sending anything back, contact us first. We’ll provide step-by-step return instructions and the correct return address. Do not ship items directly to a manufacturer or third party.
If your refund hasn’t appeared after confirmation
Once we confirm your refund has been processed, allow time for your financial institution to reflect the credit. If it’s still missing:
- Check your bank or card statement for pending transactions
- Contact your credit card issuer to verify posting timelines
- Reach out to your bank if the refund remains unposted after those steps
- If none of the above resolves it, email us at cs@glowcozynook.com
What happens after you return
After we receive and inspect your returned item, we’ll send a confirmation email with the status of your request. If approved, we issue the refund to your original payment method — no restocking fees apply, and you won’t be charged more than one shipping fee for the return. Refund processing completes within 7 days of approval. The time it takes for funds to appear in your account depends on your payment provider or financial institution.
Email cs@glowcozynook.com — we respond within 24 business hours.